CA integrates Wily with Help Desk

Here’s a little article updating you on what CA is up to at the CA World User conference.  Wily Introscope was integrated Unicenter Metrics and Helpdesk software.  Does this look better than Remedy?

CA Hopes to Deliver on Integration Promise

The service desk software can then automatically open a troubleticket that shows the basic problem and the application involved. A help desk operator can click on a link in the troubleticket, get more information and connect to IntroScope to determine where the problem lies. The application team can then use IntroScope to perform root cause diagnostics and see if the problem is a database problem.