ITIL embraces service management in general

ITIL evolves toward service management – CBRonline.com

“We’re seeing ITIL integration into formal business service management. The line is becoming diminished between BSM and ITSM,” she said, noting that the ITIL architects and authors nearly went further in evolving the framework from its toots in information technology. “We talked about dropping IT from ITIL and there was a great debate about doing that. We made a choice to stay with IT service management but talk about not needing to use IT.”

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Published in: on May 1, 2007 at 4:41 pm  Leave a Comment  

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