Well this is a pretty honest assessment of how to manage that group of Dilbert’s you’ve been handed. Observation after excellent observation prove that this guy (who has the unlikely name of J. Ello) has been there, done that, and paid attention.
Standard managerial processes are nearly useless in an IT group. … IT pros will self-organize, disrupt and subvert in the name of accomplishing work. An over-structured, micro-managing, technically deficient runt, no matter how polished, who’s thrown into the mix for the sake of management will get a response from the professional IT group that’s similar to anyone’s response to a five-year-old tugging his pants leg.