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The OTRS::ITSM 2.0 release provides the first Change Management module to track change management processes and roles as defined by ITIL V3 for IT Services and IT infrastructure components (Configuration Items = CIs). It supports ITIL processes, specially: Incident Management, Problem Management, Service Asset and Configuration Management (CMDB / CMS), Request Fulfillment Management, Knowledge Management and Change Management. Additional ITIL processes that are also supported: Event Management, Service Catalogue Management, Release and Deployment Management as well as Service Portfolio Management.