Open Source ITIL v3 service management software

Don’t have millions to implement ITIL?   This could be your cost-free alternative.

The Open Source IT Service Management Solution OTRS::ITSM 2.0 Brings Affordable ITIL-Compatible Change Management to Companies Worldwide

The OTRS::ITSM 2.0 release provides the first Change Management module to track change management processes and roles as defined by ITIL V3 for IT Services and IT infrastructure components (Configuration Items = CIs). It supports ITIL processes, specially: Incident Management, Problem Management, Service Asset and Configuration Management (CMDB / CMS), Request Fulfillment Management, Knowledge Management and Change Management. Additional ITIL processes that are also supported: Event Management, Service Catalogue Management, Release and Deployment Management as well as Service Portfolio Management.

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Published in: on February 22, 2010 at 5:02 pm  Comments (3)  

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3 CommentsLeave a comment

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    Open Source ITIL v3 service management software

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  2. […] Nice info in there… specially about. Open Source ITIL v3 service management software … https://2thyme.wordpress.com/20 .. This entry was posted in Freewares, General Reviews, Open Source, Open Source Reviews and tagged […]

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